We offer private transfers in comfortable vehicles with a professional driver. Pick-ups are from hotels, Airbnb properties or locations agreed in advance with the customer. If you have a specific location in mind, please let us know and we’ll assess it.

Yes, lunch is included in the tour. It takes place at Flaherty, a cosy boutique winery in the valley. We offer a seasonal gourmet menu, usually consisting of three courses (starter, main course and dessert), paired with selected wines. If you have any dietary restrictions (coeliac disease, vegan, allergies), please let us know at the time of booking so that we can adapt the menu accordingly.

The tour is of low to moderate difficulty. It includes gentle walks through the wineries, vineyard grounds and access to historic sites (such as the 1870 foundations at Errázuriz). No particular level of fitness is required, but we do recommend wearing comfortable, closed-toe shoes. If you require special assistance due to reduced mobility, please contact us before booking.

Of course! We understand that not all participants drink alcohol. During the tastings, we’ll offer alternatives such as grape juice, water or soft drinks. Lunch also includes non-alcoholic options. The price of the tour remains the same, as the experience includes the visit, the tour and the food, in addition to the tasting.

Cancellation terms vary depending on how far in advance the request is made in relation to the start date of the experience:

CANCELLATION TABLE

• More than 30 days in advance: 100 per cent refund of the amount paid.
• Between 15 and 30 days in advance: 75 per cent refund of the amount paid.
• Between 7 and 14 days in advance: 50 per cent refund of the amount paid.
• Between 3 and 6 days in advance: 25 per cent refund of the amount paid.
• Less than 3 days’ notice or a no-show: No refund will be given.

Cancellations must be requested in writing by email to contacto@dwinestravel.cl or via the form provided in the ‘Contact’ section of the Website, quoting the confirmation number.

The tour goes ahead come rain or shine, as the winery visits and tastings mainly take place indoors. In the event of extreme weather conditions that pose a safety risk (thunderstorms, flooding), we will contact you to reschedule at no extra cost or issue a full refund.

Yes, it is essential to book at least 48 hours in advance to ensure availability at the wineries and the lunch service. During the high season (November–March), we recommend booking a week in advance.

The recommended minimum age for taking part in the wine tastings is 18. However, children are welcome to accompany adults on the tour and for lunch without any problem. We do not offer special age-based discounts, but if you are travelling with children, please let us know so that we can arrange suitable menus and activities.

We recommend that you bring:

Comfortable, warm clothing (the valley can get quite chilly, even in summer).

Closed-toe footwear with non-slip soles.

Sun cream and sunglasses.

A camera for capturing landscapes.

Cash or a card, in case you wish to buy wine or souvenirs from the winery shops.

Yes, provided you give us at least 48 hours’ notice and there is availability. Changes are subject to the capacity of the wine cellars and the restaurant. Any changes must be requested in writing (by email or WhatsApp).

Yes, provided you give us at least 48 hours’ notice and there is availability. Changes are subject to the capacity of the wine cellars and the restaurant. Any changes must be requested in writing (by email or WhatsApp).

We accept the following payment methods:

Credit/debit cards (Visa, Mastercard, American Express) via the booking platform.

Bank transfer (we will send you the details when you make your booking).

Cash payment (only if you live in the valley and arrange this in advance).

WebPay or other local payment methods, subject to availability.

Payment must be made in full at the time of booking to confirm your place.

You will receive an automatic confirmation email containing all the tour details (date, time, meeting point, emergency contact). If you cannot see it in your inbox, please check your spam folder. You can also contact us directly to check.

We’re here to help! You can contact us via:

WhatsApp: +569 9746 2727

Email: contacto@dwinestravel.cl

Contact form at our website

We will reply within a maximum of 24 working hours.